But the site’s main issue isn’t trolling. Nor harassment for that matter, though they’re certainly terrible at taking care of it.
No, Twitter’s real main issue is bad moderation and inconsistency.
Because as people have said a thousand times now, there is a very clear bias in regards to who the rules seemingly apply to and who they don’t. For example, being ‘left wing’ is much easier on Twitter than being ‘right wing’, since the former can seemingly get away with death threats and personal attacks far more than the latter, whereas said latter group has to walk on eggshells to avoid their account being suspended or banned.
Or how about the authority/popularity bias? Being a ‘respected’ author or celebrity seems to get you a certain level of immunity to Twitter’s rules in general. A journalist for a publication the size of the New York Times can openly talk about framing an ideological enemy as a child molestor, and get nothing more than a slap on the wrist. Meanwhile, someone who posts one or two slightly angry messages to a popular account can get their own suspended on the spot.
Responses to political movements and social issues too. Police brutality may be a huge problem in the US, but doesn’t give anyone the right to say they want to flat out kill police officers on their Twitter account. Any rational forum or community would at least warn someone that this is not appropriate behaviour.
But again, Twitter is seemingly fine with it.
And that’s site’s biggest problem. Its moderation is so biased and poorly done that it honestly doesn’t feel like a professionally run community. It feels like a bunch of high school kids running an internet forum and giving special perks to those they like on the school playground. It’s a great example of what not to do as a community manager.
So yes, trolls aren’t Twitter’s biggest problem. Poor moderation and obvious double standards are.